Wisconsin Motor Vehicle Salesperson Manual Practice Test

When do you give a customer the pre-delivery inspection sheet?

1. After signing the sales contract

2. Upon delivery of the vehicle

3. Before the test drive

4. With the vehicle's title

The correct answer is: Upon delivery of the vehicle

Giving a customer the pre-delivery inspection sheet upon delivery of the vehicle is crucial for several reasons. This practice ensures that the customer is informed about the condition of the vehicle at the time of handover. The pre-delivery inspection sheet outlines all the checks and services performed on the vehicle before delivery, confirming that it meets both the dealership's and manufacturer's standards. Providing this documentation at the time of delivery allows the customer to review what has been done—such as fluid levels, tire condition, and any additional services—before officially accepting the vehicle. This transparency reinforces trust in the transaction and gives the customer an opportunity to address any potential issues or questions before they take ownership of the vehicle. Distributing the sheet at different times, such as after signing the sales contract, before a test drive, or with the vehicle's title, does not serve the same purpose. Those moments do not align with the customer’s immediate context of receiving the vehicle, which is why delivering the inspection sheet during the vehicle handover is the most appropriate and effective option.